VoIP is Easy

The details of how VoIP works can be mind-numbing, but in practice, it's simple: your phone works over the internet instead of the copper wires that run into your home and business.

Not only can VoIP be less expensive than traditional phone service, it opens up a variety of options with which Digital Pottery developers and consultants have years of experience.

Once your voice services are driven by software, an inexpensive PBX can give you:

• Free conference calling
• Complete control of your voicemail – access it via email or a web site
• Interactive voice response - callers can speak commands to an automated operator
• Call queue managers ("Press 1 for sales, 2 for support...")

Now... Make the Jump

Again, once your voice services are driven by software, you can integrate them with your in-house systems, databases, and work applications!

• A customer calls you, then presses the appropriate number to be directed to a member of your sales staff
• A web page with that customer's information opens on the sales associate's computer
• Then the sales associate's phone rings

This isn't just for large call centers. You can have this functionality for your business!

The Phones are Cool, Too

Again, once your voice services are driven by software, the handsets (known as "softphones") also become more useful. You can have all the functionality of traditional phones in addition to several interesting features:

• Get updates on the phone screen: alerts, weather, stock quotes, sports scores
• Check email, or get alerts when particular parties have emailed you
• Pair your deskphone with a portable phone, allowing you to walk around your offices without using your cell phone

It is as easy and as convenient as it sounds.

Digital Pottery developers and consultants have years of experience in the telecommunications industry, and have a variety of relationships with VoIP providers and vendors throughout the country.